Common Mystery Shopping Mistakes
1. Ignoring helpful information
offered
Many mystery shoppers do not read all the 'help'
that is offered by the company before responding to an assignment. The
better companies actually require online training that is usually a
simulation of the types of assignments that you have to complete before
you're allowed to go on a shop.
2. Paying for information
Research the companies that you are interested
in shopping for. This information should be readily available on the
Internet for free.
3. Misunderstanding the reporting
requirements
One of the things that you will clearly need
to understand is how to fill out the surveys or questionnaires properly.
This is usually completed online in addition to the scanning of receipts
and the input of notes. Be aware that if you don't fill out the form
correctly, your entire report can be rejected and you won't get paid
orreimbursed for the shop you did.
4. Getting sucked in by the
hype
When you first begin your mystery shopping, you
have to be realistic about the amount of money you might potentially
earn. Depending on where you live and the company you work for, you
might only get one or two assignments a month. So, persevere and stick
with it and work your way up to performing several shops a day - the
longer you work with a company and prove yourself to be reliable and
articulate, the more money you will earn.
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About the author:
Sheetal Shah is an Online Marketing Specialist. She has been working
within the Mystery Shopping industry for many years now, and armed with
a Masters in Communications, aims to spread the benefits of improving
customer service through mystery shopping to companies and shoppers
alike
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